Effective Date: June 9, 2025
Last Updated: June 9, 2025
This Privacy Policy describes how Honey Bear Holdings LLC, doing business as Prezence AI ("Prezence AI," "we," "us," or "our") collects, uses, and shares information about you when you use our website at prezence.ai and our AI-powered LinkedIn automation platform (collectively, the "Service").
Contact Information:
- Company: Honey Bear Holdings LLC
- Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
- Email: support@prezence.ai
- Privacy Inquiries: support@prezence.ai
Account Information: When you create an account, we collect:
- Name and email address
- LinkedIn account credentials (for integration)
- Organization details and role
- Payment information (processed securely through Stripe)
Profile and Configuration Data:
- Ideal Customer Profile (ICP) settings
- Custom pipeline stages and labels
- AI agent configurations
- Message templates and automation preferences
- Lead magnet files and content
Communications: Messages you send to us, feedback, and support inquiries.
When you connect your LinkedIn account, we collect and process:
Profile Information:
- Your LinkedIn profile details (name, headline, profile picture, public identifier)
- Contact information available on LinkedIn profiles you interact with
- Professional details (job titles, company information, network connections)
Conversation Data:
- LinkedIn messages you send and receive
- Message timestamps, read status, and delivery information
- Conversation participants and metadata
Engagement Data:
- LinkedIn posts you interact with or that mention your organization
- Comments and reactions on posts
- Connection requests and responses
- Profile views and networking activities
Lead and Prospect Data:
- Contact information from LinkedIn searches and interactions
- Lead scoring and qualification data generated by our AI
- Pipeline progression and custom labels you assign
- Notes and reminders you create about prospects
Usage Data: How you interact with our Service, including features used, time spent, and navigation patterns.
Device Information: IP address, browser type, operating system, device identifiers.
Cookies and Similar Technologies: We use essential cookies for authentication and functionality. We may use analytics cookies with your consent.
AI Usage Data: Interactions with our AI features, including prompts, responses, and performance metrics.
We use your information to:
Provide Our Service:
- Enable LinkedIn automation and lead generation
- Process and score potential leads using AI
- Manage conversations and pipeline progression
- Deliver lead magnets and automated responses
- Maintain custom views, labels, and pipeline stages
AI-Powered Features:
- Generate personalized outreach messages
- Score and qualify leads based on your ICP
- Suggest responses and follow-up actions
- Optimize automation performance
- Provide analytics and insights
Account Management:
- Authenticate and secure your account
- Process payments and manage subscriptions
- Provide customer support
- Send service-related communications
For users in the European Economic Area (EEA), our legal bases include:
- Contract Performance: Processing necessary to provide our Service
- Legitimate Interest: Improving our Service, fraud prevention, analytics
- Consent: Marketing communications, non-essential cookies
- Legal Obligation: Compliance with applicable laws
We share information with trusted third parties who help us operate our Service:
Technology Partners:
- Supabase: Database hosting and management (US-based servers)
- Stripe: Payment processing (PCI DSS compliant)
- AI Providers: Claude/Anthropic, OpenAI, DeepSeek, Grok, Mistral, Gemini, OpenRouter (for AI features)
LinkedIn Integration:
- We access LinkedIn data through your authorized connection only
- We do not share your LinkedIn data with unauthorized third parties
- All LinkedIn data access complies with LinkedIn's terms and policies
We may disclose information if required by law, court order, or to:
- Protect our rights or property
- Investigate fraud or security issues
- Comply with legal process
- Protect user safety
In case of merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
We implement industry-standard security measures to protect your information:
Technical Safeguards:
- Encryption in transit and at rest
- Secure authentication and access controls
- Regular security audits and monitoring
- SOC 2 compliant infrastructure
Operational Safeguards:
- Limited access to personal data on a need-to-know basis
- Regular employee training on data protection
- Incident response procedures
AI Security:
- Secure API connections to AI providers
- Data minimization for AI processing
- No use of your data to train general AI models
We retain your information for as long as necessary to provide our Service and comply with legal obligations:
- Account Data: Retained while your account is active, plus 90 days after deletion for account recovery
- LinkedIn Data: Retained for up to 3 years after last interaction or until you request deletion
- Conversation History: Retained for up to 3 years or until deleted by you
- Lead Data: Retained for up to 2 years after last contact
- Analytics Data: Aggregated data retained for up to 1 year
- Backup Data: Securely deleted within 30 days of account deletion
Data Access: View and download your data through your account dashboard
Data Correction: Update inaccurate information in your account settings
Data Deletion: Delete specific conversations, leads, or your entire account
Export: Download your data in common formats (JSON, CSV)
If you're in the EEA, you have additional rights:
- Right to Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate data
- Right to Erasure: Request deletion of your data
- Right to Data Portability: Receive your data in a portable format
- Right to Object: Object to processing based on legitimate interest
- Right to Restrict Processing: Limit how we process your data
- Right to Withdraw Consent: For processing based on consent
To exercise these rights, contact us at support@prezence.ai.
California residents have rights to:
- Know what personal information we collect and how it's used
- Delete personal information (with certain exceptions)
- Opt-out of sale (we do not sell personal information)
- Non-discrimination for exercising privacy rights
For EU Users: Your data may be transferred to and processed in the United States. We ensure adequate protection through:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Data Processing Agreements with our service providers
- Appropriate technical and organizational measures
Data Location: Primary data storage is in the United States (Supabase US-East region)
Our Service is not intended for users under 18. We do not knowingly collect information from children under 18. If we become aware of such collection, we will delete it promptly.
Service Communications: We may send account-related emails, security alerts, and service updates.
Marketing Communications: With your consent, we may send promotional emails. You can opt-out at any time using the unsubscribe link or by contacting us.
LinkedIn Communications: Our Service may send messages through your LinkedIn account as part of automation features you configure.
LinkedIn: Our primary integration. We access only the data necessary for our Service and in accordance with LinkedIn's terms.
AI Providers: We may send your content to AI providers for processing. Each provider has their own privacy practices.
Other Integrations: Any additional integrations will be clearly disclosed and require your explicit authorization.
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will:
- Post updated policies on our website
- Notify you of material changes via email or Service notification
- Update the "Last Updated" date
Your continued use of the Service after changes constitutes acceptance of the updated policy.
For privacy-related questions or to exercise your rights:
Email: support@prezence.ai
Support: support@prezence.ai
Mail:
Honey Bear Holdings LLC
Attn: Privacy Officer
30 N Gould St Ste R
Sheridan, WY 82801
United States
EU Representative: If we determine a representative is required, contact information will be provided here.
This Privacy Policy is designed to comply with GDPR, CCPA, and other applicable privacy laws. For specific legal advice, consult with qualified legal counsel.